Bad or poorly implemented systems are a major money-drainer for many businesses.
The main problems we see repeatedly are self-implementation of systems, implementation of the wrong systems, not using the correct system efficiently, maintaining old legacy systems, and lack of processes around systems.
We cannot stress enough how much time and money businesses waste on self-implementation of cloud systems. Often, it costs double (yes DOUBLE) the costs for a cloud systems integrator or setup specialist to fix self-implemented setups when compared to paying a specialist to set it up correctly the first time.
That's including paying for training, manuals and documentation, and 3-months support.
How We Can Help
We help businesses choose the right systems for their businesses, and set them up correctly the first time. If we're not specialised in a particular software, we have partners who we work closely with who will set you up on your behalf. Here's a few examples of how this process works:
Needs Assessment - we assess what you're currently using, how you're currently using it, and whether you need help using it better, or switch to a different system
Recommendations -we write you a report on our findings with recommendations, pro's and cons, and sit down with you to go through your options
Planning - once you've decided on your new system, we plan out the implementation strategy, and provide you with weekly updates on our progress
Testing - we test your system and get staff to have a look around
Create processes and manuals - we create new processes and manuals around your new system which can act as on-boarding documents and operational documents
Training and Change Management- we conduct training sessions with you and your staff so that they use the systems correctly. We ensure that the training provided fits with your staff culture, skill sets and learning styles, and if we find resistance we adopt change management techniques to ensure sucess
Ongoing Support - we provide you with ongoing support
It is worth noting that in this process, other problems often emerge. An example of this is most commonly "people" issues. Staff can become resistant to change, and HR problems that have been simmering in the background more often than not emerge. The Process Collective also specialises in Organisational Psychology techniques and can also help you with your people problems. Click to learn more.
The Psychology Behind System Use
How the brain works when using systems and processes is an important part of ensuring your desired system is used by your staff in the way you need them to. For example - if a system is designed for architects taking into account how an architects brain processes information, it is not going to be used effectively by a carpenter or office staff member. Furthermore, someone who is a Gen Y / Millennial is not going to use a system in the same way that a baby-boomer does.
These are important factors The Process Collective takes into account when assessing the right systems for you and your business, and sets us apart from other business consultants.
The Psychology Behind Training and Change Management
Whether people are willing to admit it, the majority of us don't like change. Humans are creatures of habit - we support the same sports teams for life, we eat at the same restaurants, we watch the same TV shows, we buy the same brands. Why? There is comfort in what we know, and stepping out of that comfort zone can result in a world of problems that aren't necessarily related to the trigger.
For businesses, the trigger might be a new staff member, moving offices, new processes, new systems or a change in management style. The resistance to the change can be disproportionate to the amount of change happening - and because of the strong reaction some people have, it's understandable why managers retreat and fall back into old ways of working. Sometimes its too hard to open that can of worms! It's also not common for business owners to have a Psychology Degree to assist them in working out what the problem is.
Luckily for our clients we do have Psychology Degrees and can help navigate these issues, find solutions and improve your business. Get in touch today!
Learn about the other areas we help in: